Refund and cancellation policy

Last updated: 6 October 2026. Proposed terms—pending business confirmation of exact fees and session formats.

Applicability

This policy applies to paid financial planning consultations and related planning services arranged with Grove Retirement Planning Co., Ltd. (Tax ID 0105200623669). It does not cover third-party products you may purchase elsewhere.

Booking and payment

Fees and payment methods are confirmed in writing before your first paid session. Until then, no charges apply to website inquiries.

Cancellation by you

• More than 48 hours before a scheduled session: full refund of any prepaid fee, or free rescheduling once.
• Within 48 hours: we may retain up to 50% of the session fee to cover reserved time, unless we can fill the slot.
• No-show: the full session fee may be charged.

Proposed timeframe—pending business confirmation.

Cancellation by us

If we must cancel, you receive a full refund or priority rescheduling at no extra cost.

Refunds after work has started

If you end a multi-session engagement early, fees for completed sessions are non-refundable. Any unused prepaid balance for future sessions is refunded within 14 business days to the original payment method where possible.

Non-refundable items

Third-party fees, government charges, or materials purchased on your behalf are passed through and not refundable by us once paid.

How to request a refund

Email info@desktop-grovepath.click or call +66-2-275-6841 with your name, session date, and reason. We respond within 5 business days and process approved refunds within 14 business days.

Rescheduling

One free reschedule is allowed with at least 48 hours’ notice per booking reference.

Disputes

We aim to resolve concerns directly. If unresolved, you may refer to applicable consumer protection mechanisms under Thai law.